Which of the following are not appropriate responses to claims?
A: I'm sorry to hear that. Could you give me more details of the problem?
B: The problem is impossible!
C: I'm sorry to hear that. Could you send me some pictures so we can check them.
D: The problem has nothing to do with us.
A: I'm sorry to hear that. Could you give me more details of the problem?
B: The problem is impossible!
C: I'm sorry to hear that. Could you send me some pictures so we can check them.
D: The problem has nothing to do with us.
举一反三
- Jessie: Oh boy. I don't think I can ever figure the problem out. Peter :（）. A: Do you want to talk about it B: It took me 5 minutes to work it out. C: I'm sorry to hear that. D: Do you need some help
- Thank you very much for seeing me off at the airport. A: I'm sorry to hear that. B: No, nothing special. C: My pleasure. D: Me, too.
- Which<br/>of the following are expressions people use to get the details of the problem when responding to a complaint? () A: Can you remind me exactly what happened? B: Could you clarify what you mean when you say...? C: Could you tell me a little more about what happened? D: I do wish you could ...
- When someone says: “I’m sorry to hear that.”, you may say______.
- --Can you get me a ticket for the match? --____________. A: Sorry, no problem. B: Certainly, no problem C: Excuse me,I can't D: Certainly, not problem