举一反三
- What can the receptionist say to offer help to guests? ( ) A: Can I help you？ B: May I help you? C: How can I help you? D: What can I do for you?
- Who can provide legal service to the clients and help to protect their rights?
- ______ the excellent service, guests can enjoy delicious food in our restaurant.
- Who gave the dinner party? What kind of guests were invited?
- 189. ---- ____________.---- I’m afraid I’m having a cold. A: Can I help you? B: Have you seen a doctor? C: What’s wrong with you? D: What did the doctor say?
内容
- 0
According to what is mentioned in the video, what ingredients should a quality service system include? A: Consider the Guests Being Served B: Implement Revised Systems C: Determine what the Guests Desire D: Train and Empower Staff
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They want to know _____ do to help us. A: what they can B: what can they C: how they can
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--- Could I speak to Jane, please?---__________________. A: Can I help you? B: Nice talking to you. C: I’m afraid you’ve got the wrong number. D: Who are you?
- 3
When receiving a telephone call for dining reservation, what should the reservationist do to help the guests?
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What can we know about the person who made the mistake（） A: He often forgets what the guests say. B: He has been fired because of the mistake. C: He is a green hand in the restaurant.