Address the Caller Properly by his or her title. (i.e. Good morning Mr. Brown, Good afternoon Ms. Sanders). Never address an unfamiliar caller by his or her first name.
举一反三
- ______the Caller Properly by his or her title.
- When we want to address a person with a title, we should add the title before his or her ________ name.
- In an application letter, it is not polite to address the recruiter directly even if his/her name and title are given.
- Greet the receptionist with a pleasant “Good Morning” or “Good Afternoon”, then say “My name is (first and last name) and I have a o'clock appointment with Mr./Ms.___.”
- In the US it is impossible to address a waiter or waitress with his or her job title