Clarification is the skill we use to ensure that we have understood the message of the speaker in an interpersonal exchange. When using clarification follow these guidelines to help communication and understanding:·Admit if you are unsure about what the speaker means.·Ask for repetition.· State what the speaker has said as you understand it, and check whether this is what they really said.·Ask for specific examples.·Ask if you have got it right and be prepared to be corrected.1. What is the pattern of this paragraph? ___________ paragraph2. What does clarification mean in communication?Clarification isthe skill we use to ensure that_____________of the speaker in ____________.
举一反三
- When asking for clarification, it’s acceptable to: A: repeatedly interrupt the speaker and ask questions B: use aggressive body language to get the speaker’s attention C: admit that you’re uncertain about what has been said D: express your frustration directly
- Which of the following is not the way we ask for explanation or clarification? A: What do you mean by …? B: I am sorry. I don’t understand what … means. C: I am sorry, I am not sure I understand what you mean. Do you mean…? D: Repeat, please.
- You should use simple, common language, and ask if clarification is needed when communicating with the patients.
- How long have you been in China? Can you use chopsticks? Can you speak Chinese? These are some questions a Chinese speaker of English will usually ask a foreigner. What it the problem with asking such questions?
- Which of the following is not the way we ask for explanation or clarification?