According to the article, to ensure the same service quality provided in any one of the chain stores the store must（）
A: develop healthy customer loyalty.
B: assemble the staff and train them together.
C: draft regulations appropriate to each store.
D: make sure the procedures are carried out.
A: develop healthy customer loyalty.
B: assemble the staff and train them together.
C: draft regulations appropriate to each store.
D: make sure the procedures are carried out.
举一反三
- Questions 18-21 are based on the following dialogue. Why does the woman want to make the purchase in the store A: The article is cheap in the store. B: The article is of good quality in the store. C: The store is near her place. D: The store has free delivery service.
- What is the most important thing of a group presentation? A: To find out the common interest B: To ensure that everybody is on the same page C: To make sure that every single part of the presentation fits together really well D: To make friends with each other
- What is the most important thing of a group presentation? A: To find out the common interest B: To ensure that everybody is on the same page C: To make sure that every single part of the presentation fits together really well D: To make friends with each other
- The quality of service provided to guests in any type of hospitality operation is influenced most by （）and （）. A: The staff members providing the service B: The standards of service C: Guests'expectations for Service D: The processes they use to provide the service
- If a customer visiting a departmental store cannot find his desired soap manufactured by Hindustan Unilever Ltd (HUL) in the store, which of the following chain partner will he hold responsible for the non-availability of the soap? A: The suppliers of raw materials and components B: The distributor C: The logistics service provider D: Hindustan Unilever Ltd E: The departmental store