Group analysis is a effective method to segmentation customer service?
举一反三
- If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________. A: formulating its competitive strategies B: formulating its corporate strategies C: conducting an external analysis D: doing an internal analysis
- Which of the following uses customer demand to activate production of an item or service ______ A: jidoka B: andon C: the push method D: the pull method
- Which of the method using a group of individuals as a unit of observation and analysis? A: Ecological study B: Monitor C: Cross-sectional study D: Case analysis E: Outbreak investigation
- 【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
- Which of the following describes the two typical methods for material anthropogenic flow analysis A: The dynamic method tracing material flow process and the STAF method focusing on the specific area B: The mass conservation method and the statistical analysis method C: Material flow analysis method and life cycle analysis method D: Bottom-up method and top-down method