A: Hello, I’m calling to confirm my room reservation. My name is Jame Smith.B: _________________________ A: Where are you calling from? B: Of course, madam. C: Sorry, there is no room available, madam. D: What’s your room number, madam?

A:I want to ask my niece to stay behind with me tonight. B: _ A: sorry madam. It’s against our hotel’s regulations. B: No, you mustn’t ,I’ll get the manager here. C: All right .What can I do for you, madam? D: Please take it easy, madam .No problem.

【单选题】I’d like some information please. A 37. A. Certainly, madam. What would you like to know? B. Certainly, madam. Here it is. C. Yes, madam. How much do you want? D. I’m sure you’ll like it, madam. A. Certainly, madam. What would you like to know? B. Certainly, madam. Here it is. C. Yes, madam. How much do you want? D. I’m sure you’ll like it, madam.

Dear Sir or Madam

【填空题】Sure. For _________ _________ madam?

Pardon, madam. I’m afraid I didn't（  ）you.

What can I do for you, Madam?

May I have your order, Madam?

–thank you very much, you’ve been very .- always at your , madam.

—Tickets, please! May I see your ticket , madam? --_________