ListeningPart 4Questions 1-5You will hear a patient calling to make an appointment.Listening and complete questions 1-5. Appointment RecordPatient name: Justin SimpsonDate of Birth: 16Gender: (1)____________Insurance No: (2)___________Department: Department of (3)___________Visiting Purpose: Pain in (4)______________Doctor's Name: Dr. SmithTime: Wednesday afternoon(5)__________o'clock

What kind of appointment does the man have A: A physician appointment B: A dentist appointment C: An eye appointment D: A loan appointment

Why is Peter phoning A: To make an appointment B: To cancel an appointment C: To postpone an appointment

Listening is challenging. Which of the following types of listening are ineffective listening? A: pseudo listening B: stage-hogging C: selective listening D: insulated listening E: defensive listening F: mindful listening G: ambushing H: insensitive listening

What are involved in arranging appointments? A: Canceling an appointment B: Confirming an appointment C: Changing an appointment D: All above

When a professional psychologist is listening to a patient, what type<br/>of listening is the psychologist utilizing? ( ) A: Critical listening, B: Empathic Listening C: Comprehensive listening D: Appreciative listening

The ways of listening are listening _____ and ______.

What is the listening skill in this unit? A: Listening for agreement and disagreement. B: Listening for examples. C: Listening for information about plans. D: Listening for signal words for listing.

In a memo, which subject is better? A: Appointment of Mr. Smith B: Appointment

Arranging appointment only involves making an appointment with the client about time and place.