Salesman:Goodmorning.MayIhelpyou?MsWhite:Yes,it’sabouttheT-shirtIboughtfromyouronlineshoplastweek.Salesman:Whatseemstobethetrouble?MsWhite:Iboughtittomy.Buttheydon’treallymatch.Itscolourisquitedifferentfromthatinthephotoonyourwebsite.Salesman:I’msorry,madam.Itmaylookalittledifferentondifferent.Youknow,it’sthemostpopularcolourthisautumn.MsWhite:Italsodoesn’tfeellikecotton,andIcan’tfindaonit.HowwouldIknowwhatit’smadefrom?Salesman:I’msorry,madam.Wehavesomeitemswithoutlabels.Well,whatwouldyoulikeustodo?MsWhite:Iwanttoreturnit.Salesman:That’snotpossible.Wedon’tallowreturnsonsaleitems.MsWhite:Isee,butyouhavea“seven-daymoneyback”,don’tyou?Salesman:Well,Ican’tmakethedecision.Ihavetoreportthistooursalesmanager.I’lltomorrow.MsWhite:Allright.I’llyourreply.

Dear Sir or Madam

【填空题】Sure. For _________ _________ madam?

What can I do for you, Madam?

May I have your order, Madam?

—Tickets, please! May I see your ticket , madam? --_________

Would you like a pay call or a collect call，madam

What is the difference between Madam Chiang’s Nutritious Beauty Porridge and ordinary porridge? A: It is an elixir. B: Its recipe was set by Madam Chiang. C: It uses sweet soy milk to boil the porridge. D: It is cooked longer.

These oranges taste _______so they sell _____. A: good; well B: well; well C: to be good; well D: to be well; good

4. If you don’t know who will read your cover letter, it’s better to write______? A: A. Dear Sir or Madam B: B. Dear Sir C: C. Dear Madam D: D. Hi, everyone