Guests feel pleased when the room attendant calls them by the names.
举一反三
- What should the room attendant say when knock on the guest’s door:
- Which of the following is true? A: Middle names are typical of Chinese names. B: Maiden names are typical of English names. C: English names are almost the same with Chinese names. D: English names have a longer history than Chinese names.
- What is considered “Live moves” about room changes in the hotel?( ) A: Room changes with guests sleeping in the room. B: Room changes with guests present are considered “Live moves”. C: Room move is done when guests are not present.
- The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom.
- What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms: