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DearSirorMadam,Iamwritingtoletyouknowthedeplorableattitudeofoneofyourstaffmembers.Ireceivedmytelephonebillforthepreviousmonthandfoundthereweresomemistakesincalculation：Ihadbeenoverchargedfor3long-distancecalls.However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Sheinterruptedmecontinuallyandevensaiditwasmyfault.Suchawayofcommunicatingwithclientsisunacceptable.Iwouldliketosuggestthatyoulookintothematterassoonaspossibleandaskthegirltomakeaformalapologytome.Anearlyresponsewillbeappreciated.Sincerelyyours,LiMing
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