Although the leading-edge companies excel at using customer data and analyzing competitors to innovate their products and services, they don’t understand customer needs very well.
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举一反三
- Although the leading-edge companies excel at using customer data and analyzing competitors to innovate their products and services, they don’t understand customer needs very well. A: 正确 B: 错误
- If you treat each inquiry with equal attention, it is exhausting and ineffective as well. So it is very important to A: analyze the sincerity B: the urgency of the inquiries C: the needs of the customer
- Market segmentation is not to classify products, but to classify customer groups with different needs for the same product.
- The customer has agreed that the SAN proposal is the best solution for their budget. Howeverthey are still unsure of using such leading edge technology. Which item below would help themfeel more comfortable?（） A: TCO study B: A demonstration at a BPIC C: IBM customer references D: IBM Redbooks
- The customer has agreed that the SAN proposal is the best solution for their budget. Howeverthey are still unsure of using such leading edge technology. Which item below would help themfeel more comfortable?（） A: TCO study B: A demonstration at a BPIC C: IBM customer references D: IBM Redbook
内容
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In Maketing, customer needs are similar to customer wants, but different from customer demands.
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In order to sell your products or services well, you have to clearly explain your products or services, identify their features and benefits and explain what needs it satisfies in the market place.
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Many transport companies provide scheduled delivery days and next day delivery services, depending upon customer's needs.
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Weaker customer loyalty forces companies to adopt customer relationship management systems.
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When the customer gets very angry, and maybe they start swearing. Don't get ______. A: down B: upset C: early D: up