• 2022-05-27
    Mikhail's claim has been denied once. Now, he is writing a second persuasive claim letter to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?
    A: Appeal to the receiver's sense of responsibility and pride in the company's good name.
    B: Begin by asking directly for what he wants.
    C: Address the letter to a department or "To Whom It May Concern."
    D: Show specifically how the receiver or the receiver's company caused the problem.