You should never be angry or accuse the customer when handling a claim.
对
举一反三
- When you try to handle a claim, apologizing doesn’t mean that you are agreeing with the customer and taking the blame. ( )
- When you try to handle a claim, apologizing means that you are agreeing with the customer and taking the blame. ( ) A: True B: False
- Nothing should be crossed when you serve the customer at an exhibition
- 智慧职教: When handling the reservation of a banquet, what information should you get?
- You can never imagine what great trouble I have had ______ the customer to withdraw a claim. A: persuade B: to persuade C: persuading D: persuaded
内容
- 0
What questions should you ask and answer when you imagine “a day in the life of your customer?”
- 1
When dealing with complaining and angry guests you should stick strictly to company policy and procedure.
- 2
When you make a mistake, you should ______. A: keep quiet B: get angry C: keep your sense of humor
- 3
2. What should be the first thing to say when you meet a customer for the first time?
- 4
When holding appointments and banquets, you should choose the right time for your customer only.