When you try to handle a claim, apologizing means that you are agreeing with the customer and taking the blame. ( )
A: True
B: False
A: True
B: False
举一反三
- When you try to handle a claim, apologizing doesn’t mean that you are agreeing with the customer and taking the blame. ( )
- When you handle a claim, apologizing means that ___( ). A: You are understanding where they are coming from B: You are taking the blame. C: You are agreeing with the customer, D: You are ready to resolve the problem for them.
- The answer ___ a claim letter is easy if you are agreeing to the customer’s request. A: of B: for C: to D: in
- If you handle the customer’s claim well, your customer is likely to be more loyal than before.
- If you supervise an employee who made a mistake and find yourself apologizing to a customer or client, it’s important that you （ ）responsibility without dumping all the blame on the employee.