Your customers’ view of the overall service you provide will influence their loyalty much more than short-term rewards.
举一反三
- In order to help your customers get a full understanding of your service, you should provide them with trivial details that will bore them.
- A word processor is much better than a typewriter in that it enables you to enter and _____ your text more easily.
- When you use e-mail, you may ________ . A: type your letter on the screen and then send it down the telephone line to another person B: have to pay more because e-mail is much faster than a postal service C: have to pay more if your message is going to a more distant land D: have to wait longer if your message is going to a more distant land
- Loyalty ______ let customers accumulate points that they can redeem for rewards or free products/services.
- I am________grateful to you A: no more than B: much more than C: none other than D: more than