举一反三
- _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else. A: Customer satisfaction B: Customer loyalty C: Customer value D: Customer retention
- Customer relationship management helps manage detailed information about individual customers and maximize customer loyalty.
- What will Bill’s company do if a customer has an allergy after using its product? A: Make an apology to the customer. B: Recall the product from the customer. C: Return the money to the customer. D: /
- What can a presenter choose to do in order to introduce a product to a target customer? A: Demonstrating everything that can benefit the customer. B: Communicating with the customers on something they like or need. C: Getting across the brand new design philosophy to the customer. D: Making sure the customer having experienced the product fully.
- What can a presenter choose to do in order to introduce a product to the target customer? A: Demonstrating everything that can benefit the customer. B: Communicating with the customers on something they like or need. C: Getting across the brand new design philosophy to the customer. D: Making sure the customer having experienced the product fully.
内容
- 0
A seller can recommend another product to his potential customer when he doesn't have the product the customer asks for.
- 1
( ) is NOT one of the core components of 4P theory of marketing. A: The product or service that the customer obtains B: How much the customer pays for the product C: How the product is distributed to the customer D: How to communicate with the customer
- 2
If there is a problem with the product, the customer may（） A: have it repaired by others B: send the product to others C: ask the customer representation to say sorry to him D: ask for a refund from the store
- 3
What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.
- 4
What is not the proper way to inquire customer about their stay?