Sandy is a sales associate who is helping an obnoxious customer. The customer is complaining about a product he just purchased. Sandy smiles and politely helps the customer even though she is annoyed with him. What is this an example of?
举一反三
- _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else. A: Customer satisfaction B: Customer loyalty C: Customer value D: Customer retention
- Customer relationship management helps manage detailed information about individual customers and maximize customer loyalty.
- What will Bill’s company do if a customer has an allergy after using its product? A: Make an apology to the customer. B: Recall the product from the customer. C: Return the money to the customer. D: /
- What can a presenter choose to do in order to introduce a product to a target customer? A: Demonstrating everything that can benefit the customer. B: Communicating with the customers on something they like or need. C: Getting across the brand new design philosophy to the customer. D: Making sure the customer having experienced the product fully.
- What can a presenter choose to do in order to introduce a product to the target customer? A: Demonstrating everything that can benefit the customer. B: Communicating with the customers on something they like or need. C: Getting across the brand new design philosophy to the customer. D: Making sure the customer having experienced the product fully.