Retaining a customer is far less costly than gaining a new customer.

What will Bill’s company do if a customer has an allergy after using its product? A: Make an apology to the customer. B: Recall the product from the customer. C: Return the money to the customer. D: /

The customer service staff should not ______ with the customer. A: talk B: quarrel C: agree D: speak

Which of the following is value-added? A: Designs that meet customer specifications. B: Delayed distribution to customer. C: Deceptive or misleading marketing. D: After-sales customer help that is not valued by customers.

What can a presenter choose to do in order to introduce a product to a target customer? A: Demonstrating everything that can benefit the customer. B: Communicating with the customers on something they like or need. C: Getting across the brand new design philosophy to the customer. D: Making sure the customer having experienced the product fully.

What can a presenter choose to do in order to introduce a product to the target customer? A: Demonstrating everything that can benefit the customer. B: Communicating with the customers on something they like or need. C: Getting across the brand new design philosophy to the customer. D: Making sure the customer having experienced the product fully.

When he starts drinking, he can become an ugly customer. 中的an ugly customer 指”粗暴的人“()

Sandy is a sales associate who is helping an obnoxious customer. The customer is complaining about a product he just purchased. Sandy smiles and politely helps the customer even though she is annoyed with him. What is this an example of?

A. A store employee shot a suspected thief. B. A customer shot a suspected thief. C. A police officer shot a suspect. D. A suspect shot a customer.

How to make the customer feel welcomed?Please put the steps in the right order. A: Exhibit positive body language. B: Create small talk. C: Ask good questions. D: Working with Your Customer. E: Greet the customer with enthusiasm.