When you are going to answer a phone, first you should politely say “hello”, and greet to the person who is calling .
举一反三
- When answering the phone, you should not say: “___________.”( ). A: Who is speaking, please? B: Who are you? C: Where are you calling from? D: Who's that?
- Which of the following expressions is NOT appropriate when answering a phone call? A: Can I ask who is calling, please? B: Who’s calling please? C: Who are you? Why are you calling? D: Who shall I say is calling?
- When answering the phone, you should not say: “___________.”
- What behavior should you avoid when you are talking on the phone? A: speak in an appropriate voice B: know how to answer the phone C: talk continuously D: put someone on hold politely
- When making a small talk, you should be the second one to say hello to another person to show your modesty.