What are the types of complaints?( ).
A: domestic tourismcomplaints
B: ABC
C: inbound tourism complaints
D: outbound tourism complaints
A: domestic tourismcomplaints
B: ABC
C: inbound tourism complaints
D: outbound tourism complaints
B
举一反三
- What are the procedures to settle complaints and claims?
- The three main types of complaints are. A: Noise complaints, bad odors and rude employees. B: Employee behaviour, false advertising, and rude employees. C: Noise complaints. false advertising, and incompetence D: Employee behaviour, dishonesty and property related
- What does the speaker think of visitors’ complaints about English food?（ ）
- What was the policy towards domestic tourism in China at the beginning stage?
- All complaints will _______by the manager.
内容
- 0
settling Guests' complaints ____
- 1
Complaints can occur when there is a gap between what a customer expects and what a customer receives.
- 2
Which is not included in the “Do’s principles” when dealing with complaints A: Stop whatever you are doing and face the tourist. B: Listen to the complaints all the way through. C: Be polite and helpful all the time. D: Be aggressive when listening to tourists’ complaints
- 3
off-site complaints refer to complaints that tourists may make A: face to face B: in the tourist attractions C: through phone calls or e-mails D: to directors
- 4
Customer service complaints and sales