What is correct about the impact of customer engagement on the service system？
A: The higher the customer engagement is, the less the customer's influence on the service is.
B: The higher the customer engagement is, the more controllable the service system is.
C: The higher the customer engagement is, the lower the service efficiency is.
D: The higher the customer engagement is, the higher the customer satisfaction is.
A: The higher the customer engagement is, the less the customer's influence on the service is.
B: The higher the customer engagement is, the more controllable the service system is.
C: The higher the customer engagement is, the lower the service efficiency is.
D: The higher the customer engagement is, the higher the customer satisfaction is.
举一反三
- 【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
- Why is customer service important? [br][/br]Because a good customer service helps a company ________________. (10分) A: enhance customer satisfaction B: ing repeat business C: cause customer complaint D: ensure brand loyalty E: contact directly with the customers F: create more job positions
- A study of 200 companies shows a clear correlation between higher levels of customer satisfaction and______.
- Service representatives are advised to ______ all customer complaints to the customer service center. A: forwards B: forwarding C: forward D: forwarded
- Customer service complaints and sales