Why is customer service important? [br][/br]Because a good customer service helps a company ________________. (10分)
A: enhance customer satisfaction
B: ing repeat business
C: cause customer complaint
D: ensure brand loyalty
E: contact directly with the customers
F: create more job positions
A: enhance customer satisfaction
B: ing repeat business
C: cause customer complaint
D: ensure brand loyalty
E: contact directly with the customers
F: create more job positions
举一反三
- Great customer service should prevent a repeat contact from the customer on the same topic.
- What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.
- _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else. A: Customer satisfaction B: Customer loyalty C: Customer value D: Customer retention
- 【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
- The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention