Failure to recognize the benefits of good customer service can result in
A: inappropriate hiring and placement of staff
B: loss of market share
C: increased customer dissatisfaction
D: all of the choices
A: inappropriate hiring and placement of staff
B: loss of market share
C: increased customer dissatisfaction
D: all of the choices
举一反三
- Service representatives are advised to ______ all customer complaints to the customer service center. A: forwards B: forwarding C: forward D: forwarded
- As a good customer , we should work hard to serve, servethe customer with . A: service,heart B: serve, hand C: service, head
- Wider spans of control may be viewed as more efficient, but eventually, wider spans tend to have what effect on organizations? A: reduced effectiveness B: increased turnover C: loss of managerial power D: customer dissatisfaction
- The customer service staff should listen carefully when dealing with complaints.
- The customer service staff should not ______ with the customer. A: talk B: quarrel C: agree D: speak