请按顺序排列关于处理小投诉的步骤。
A: Tell him when you are going to do it.
B: Apologize to the guest.
C: Tell him what you are going to do.
D: Listen attentively to the guest`s problem and if necessary clarify with the guest so that you understand the exact complaint.
A: Tell him when you are going to do it.
B: Apologize to the guest.
C: Tell him what you are going to do.
D: Listen attentively to the guest`s problem and if necessary clarify with the guest so that you understand the exact complaint.
举一反三
- You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?
- if you make a mistake how do you apologize to the guest
- I'm not going to tell you ________________. A: what should you do B: what you should do
- If I were to see Tom, what ( )_ you me to tell him? A: are ,going to ask B: do , ask C: would , ask D: did, ask
- What do you ask so as to see whether the guest needs some more help?