Which of the following may NOT be tourists’ expectations of travel agents?_______
A: They should be professional.
B: They should meet tourists’ needs.
C: They should solve tourists’ problems.
D: They should be able to handle any of tourists’ complaints.
A: They should be professional.
B: They should meet tourists’ needs.
C: They should solve tourists’ problems.
D: They should be able to handle any of tourists’ complaints.
举一反三
- The tour guide should recognize the tour group according to the following aspects except one____. A: national feature B: costume of the tourists C: the sign of the travel agency D: jobs of the tourists
- The tour guide should choose what the tourists may be interested in to introduce.
- A guide should recommend reliable drugstores to the tourists when foreign tourists buy traditional Chinese medicine.。（ ）
- The tour guide should express his wish to meet the tourists again when seeing them off.
- A tour guide should ask the tour leader about the tourists’ diet and special requirements.