Listen to your customer patiently and offer appropriate responses.
对
举一反三
- Direction: Match the suggestions and questions to the appropriate responses.
- When a customer shouts rudely at you , you _____ . A: keep clam and listen carefully to the customer B: turn to your manager for help
- Learning to listen _________ — not just _________ — doesn’t come easily to him.( ) A: passively, patiently B: passively, passively C: patiently, patiently D: patiently, passively
- Listen to customers_____and _____ each question patiently
- 4 【题文】Learning to listen _________ — not just _________ — doesn’t come easily to him. A: passively, patiently B: patiently, patiently C: patiently, passively D: passively，passively
内容
- 0
Learning to listen patiently — not just passively — does not come easily to men.
- 1
You should explain to the guest patiently and offer an alternative if the time or date the guest need is not available.
- 2
Learning to listen patiently — not just passively — does not come easily to men. A: 正确 B: 错误
- 3
The more loyal your customer is to you, the more your customer base will increase.
- 4
Listen to five questions and choose the appropriate answers.