When receiving a claim, the receiver should first ________.
A: make an apology for the inconvenience caused
B: investigate the problem to find out the cause
C: promise to give the compensation
D: refuse the claim politely
A: make an apology for the inconvenience caused
B: investigate the problem to find out the cause
C: promise to give the compensation
D: refuse the claim politely
举一反三
- When receiving a claim, the receiver should first ________.
- While receiving visitors, a receptionist should first find out _________.
- Which of the following is NOT the way to make a claim more effective? A: A Politely explain the problem B: B Talk about the impact of the problem C: C Request an immediate reply D: D Ask for solutions
- 23. I feel I am entitled to a full refund in addition to an apology for the inconvenience A: to cause B: causing C: cause D: caused
- Which of the following statement is true about writing claim letters? A: A A claim can be made within 60 days after the arrival of the goods. B: B A long letter with much detail of the problem should be written. C: C A claim letter should make a specific request for solutions to the problem. D: D Active voice should be used as much as possible.