A: To know more about the customers’family members
B: To ask what the customers care about
C: To make genuine connection with the customer
D: To help the customers achieve their goals
举一反三
- When talking about “ask and listen”, one should _________ as a salesman. A: ask what the customers’goals are B: ask how you can help the customer C: listen for what really matters to the customers D: all of above
- Ask customers questions to know more about their _________?
- Emily’s main aim for next year is to A: get to know the customers a lot better. B: make fewer mistakes. C: learn more about the products.
- 智慧职教: The more we know about our customers, the better we can serve them.
- _______________ is true about customers’complaints. A: Most of the customers will complain about the products. B: Many customers don't even bother to complain C: 20% of customers are satisfied with the original company. D: Customers’satisfaction is relatively enough.
内容
- 0
It will be helpful to be clear about who your customers are if you want to sell products.
- 1
What should you NOT do during the customer discovery phase of customer development? A: Get out of the building to meet with customers B: Observe the customers to determine their pain or problem C: Show the customers a prototype of your new product D: Ask customers questions to better understand their pain E: Listening with your eyes
- 2
Which of the following is NOT what marketers at the attention stage should focus on?( ) A: Letting customers know that they need a product B: Motivating customers to buy C: Informing customers that the company exists D: Raising customer awareness of the product
- 3
______________ is wrong about selling ability. A: Selling ability is very importin one’scareer. B: As a salesman, he or she should has certain selling ability. C: Everyone can sell out the product easily even if he hasn’t the selling ability. D: In order to improve one’s selling ability, one should do lot of things.
- 4
Customer relationship management helps manage detailed information about individual customers and maximize customer loyalty.