When an e-mail phone is being used to make phone calls, it ______. A: cannot receive new messages B: send out a signal of new messages C: cannot display e-mail messages D: automatically checks new messages

Which of the following statements about the functions of nonverbal communication is WRONG? A: Nonverbal messages convey internal states. B: Nonverbal messages are sent before verbal exchange. C: Nonverbal messages create identities. D: Nonverbal messages can substitute for words.

Distracted by some messages, email users are more likely to___①__ other more important messages and ___②____in their work.

Messages + Delivery = Communication

7 A. Ray never sends text messages during class. B. Sometimes Ray sends text messages during class. C. Ray sends text messages often during class.

People usually try to use verbal communication to evaluate the authenticity of their messages when verbal messages conflict with nonverbal messages.

Which of the following statements can reveal the relationship between verbal and nonverbal communication? A: Nonverbal messages may never complement the verbal message. B: Nonverbal messages can serve as a substitute for the verbal channel. C: Nonverbal messages sometimes can contradict the verbal message. D: Nonverbal messages are often used to accent the verbal message.

Members of low-context cultures expect messages to be _____, _____ and _____.

The messages sent by listeners to a speaker are called .

All business messages should promote goodwill.