SH Express offers its customers fast and reliable package delivery. When SH Express customers weigh these benefits against the monetary cost of using SH Express along with other costs of using the service, they are acting upon ______. A: brand loyalty B: customer equity C: customer-perceived value D: customer lifetime value E: a societal marketing campaigns

B2C是英文（ ）的缩写。 A: Business to Customer B: Business 2 Customer C: Customer to Customer D: Customer 2 Customer

C2C Customer to Customer

_________ pertains to how a business and its products are perceived in the marketplace.

Loudness can be objectively perceived by human ear. (<br/>)

In Maketing, customer needs are similar to customer wants, but different from customer demands.

【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy

She gradually perceived that her parents had been right.

The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention

______ as you are, we can’t offer you more discount. A: A frequent customer B: Frequent customer C: Frequently customer D: A frequently customer