<spanstyle="display:block;text-align:center;">Passage8</span>●Readthemagazinearticlebelowaboutacompanywhichchecksontheserviceprovidedbyshops.<br/>●Choosethecorrectwordtofilleachgap,fromA,BorContheoppositepage.<br/>●Foreachquestion29-40,markoneletter(A,BorC)onyourAnswerSheet.<br/><spanstyle="display:block;text-align:center;">SECRETSHOPPERS</span>TimWrightknowsallaboutmakingcompaniesmoreefficient.Hisfirm,Check-up,sends‘secretshoppers’intoretailandleisurecompanies(29)______ordertomakesurethatcustomersarereceivinggoodservice.After(30)______visit,thesecretshoppersprepareareportforthecompanytoletthemknow(31)______goodorbadtheservicewas.‘Companiesliketoknow,’saysMr.Wright,‘that(32)______customersgointoastorejustafewminutesbeforeclosingtime,theywill(33)______getgoodservice.’Check-up(34)______setupinthewestofEnglandin1992and(35)______twoyearsmovedtoLondonsoitcouldofferanationwideservice.(36)______thelastthreeyears,Check-up’sprofitshave(37)______dramaticallyascompanieshavecometorealize(38)______greatimportanceofgoodcustomerservice.Havingstartedwithjust;threeemployees,Check-upnowhasastaff(39)______sixty-fiveandlastweek(40)______animportantnewcontractwithamajorsupermarketchain.<br/>29.AinBbyCon<br/>30.AourBhisCtheir<br/>31.AwhetherBhowCif<br/>32.AwhileBwhenC.As<br/>33.AstillByetC.Already<br/>34.AhasBisCwas<br/>35.AuntilB.AfterClater<br/>36.AFromBDuringCSince<br/>37.AincreaseBincreasingCincreased<br/>38.AthisBthatCthe<br/>39.AofB.AtCtoo<br/>40.AsignBsignedCsigning

<spanstyle="display:block;text-align:center;">Passage7</span>●Readthearticlebelowabouttheimportanceofhiringrightpeople.<br/>●ChoosethecorrectwordtofilleachgapfromA,BorContheoppositepage.<br/>●Foreachquestion29-40,markoneletter(A,B,orC)onyourAnswerSheet.<br/><spanstyle="display:block;text-align:center;">Hiring:DoYouKnowHowImportanttoPickThem?</span>Yoursmallbusinessisgrowing,themarkethasaneed(29)______yourproduct,andyou’rerecruitingemployeestoexpandyourbusiness.Whatcouldpossibly(30)______wrong?Theansweris,alot,(31)______youdon’thiretherightpeople.<br/>Oneofthedifferencesbetweenbusinessesthatboomand(32)______thatlimpalongisgoodemployees.Obviously,yourtalentasanentrepreneurhasalottodo(33)______thesuccessofyourbusiness,butyou(34)______onlygosofarbyyourself.Youmustfindgoodemployees,figureout(35)______motivatesthem,andthenplacethemintotherightposition.<br/>Hiringemployeesis(36)______andrequiresalotofpatienceandenergy.Youhavetoresistthetemptationtofillthejobquicklywithoneofthefirstfew(37)______whocomealongor(38)______someonewhoisonlysufficient(39)______youwanttostop(40)______andgetbacktoyourbusiness.<br/>29.AforBtoCin<br/>30.AleaveBcomeCgo<br/>31.AAlthoughBifCbut<br/>32.AtheseBthoseCthey<br/>33.AonBinCwith<br/>34.AcanBoughtCshall<br/>35.AwhatBthatCwhich<br/>36.Atime-consumeBtime-consumedCtime-consuming<br/>37.ApersonBpeopleCpeoples<br/>38.AhireBhiresChiring<br/>39.AsoBbecauseCwhile<br/>40.AinterviewsBinterviewCinterviewing