Project manager believes that modifying the project scope may provide added value for the customer.the project manager should（）. A: change the scopr baseline B: contact the customer to determine if the change adds value C: call a meeting of the change control board D: change the project's objectives

B2C是英文（ ）的缩写。 A: Business to Customer B: Business 2 Customer C: Customer to Customer D: Customer 2 Customer

C2C Customer to Customer

In Maketing, customer needs are similar to customer wants, but different from customer demands.

【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy

The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention

______ as you are, we can’t offer you more discount. A: A frequent customer B: Frequent customer C: Frequently customer D: A frequently customer

What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.

There is a close connection between customer satisfaction and customer loyalty.

_________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else. A: Customer satisfaction B: Customer loyalty C: Customer value D: Customer retention