Which seat is the seat of honor? A: the seat facing east or facing the entrance B: the seat facing north or facing the door C: the seat facing north or facing the entrance D: the seat facing west or facing the entrance

Why should you place the carton of fries with the McDonald’s name facing the customer? A: The confusion never went away for a newcomer B: The customer could receive the advertising message loud and clear. C: You were not to be a pushy salesman D: It was forbidden to push a sale to children and old ladies.

B2C是英文（ ）的缩写。 A: Business to Customer B: Business 2 Customer C: Customer to Customer D: Customer 2 Customer

C2C Customer to Customer

In Maketing, customer needs are similar to customer wants, but different from customer demands.

【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy

When _____ with a strong enemy, they had always retreated. A: being facing B: facing C: being faced D: faced

The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention

______ as you are, we can’t offer you more discount. A: A frequent customer B: Frequent customer C: Frequently customer D: A frequently customer

Beihai , facing the Yellow Sea.