We regard customer complaints as an opportunity to _______our sevice.

What inspired Mr Lee to set up a translation company? A: The fact that he speaks more than six languages. B: The fact that some companies need translators. C: The fact that he once provided language sevice at university. D: The fact that his friends needed his help with English homework.

· For each question (23-30), mark one letter (A, B or C) for the correct answer. · After you have listened once, replay the recording. The one that was not mentioned in the last meeting is A: discussing sales problem in rural areas. B: discussing changes in the sales reporting. C: discussing how to improve after sales sevice.

Before setting up the business,they conducted a market survey about production, sales and after-sale sevice.(2018年12月) A: 如果要创业，他们得有一笔启动资金，并且要有销售渠道。 B: 在创业前，他们对生产，销售和售后服务进行了市场调研。 C: 在开展业务前，他们对该产品的售后服务进行了市场调研。