After receiving a complaint from a customer, employees should find ways to resolve it as soon as possible. The first step is to __________.
A: express your regret
B: verify the facts
C: offer solutions
A: express your regret
B: verify the facts
C: offer solutions
举一反三
- After receiving a complaint from a customer, employees should find ways to resolve it as soon as possible. The first step is to __________.
- The manager promised that the customer's complaint would ( look into )____as soon as possible.
- 希望贵方尽快报价。 A: The offer should be made by you as soon as possible. B: We hope that you can make the offer as soon as possible. C: You are supposed to make an offer as soon as possible. D: It's hoped that the offer is made as soon as possible.
- Socializing should always be your first step after accepting an interview.
- 中国大学MOOC: When receiving a complaint, listen carefully to the customer and gather as much information as possible.