中国大学MOOC: When receiving a complaint, listen carefully to the customer and gather as much information as possible.
举一反三
- 1. ___________ carefully to the customer and gather as much information as possible when receiving a complaint.
- Use the company’s ( ) to gather as much information as possible.
- After receiving a complaint from a customer, employees should find ways to resolve it as soon as possible. The first step is to __________.
- The customer service staff should listen carefully when dealing with complaints.
- The customer service staff should listen carefully when dealing with complaints. A: 正确 B: 错误