Which of the following is not the common telephone etiquette in arranging appointments?
A: Answer calls promptly, by the second or third ring.
B: Assume your “telephone ”voice, control your volume, smile as you pick up the phone.
C: Speak clearly and distinctly.
D: Eat, drink or chew gum while on the phone.
A: Answer calls promptly, by the second or third ring.
B: Assume your “telephone ”voice, control your volume, smile as you pick up the phone.
C: Speak clearly and distinctly.
D: Eat, drink or chew gum while on the phone.
举一反三
- What should you NOT do when answering phone calls A: Answer The Phone With A Smile On Your Face B: Eat & Drink C: Speak Clearly D: Address The Person By Their Title (Mr. / Ms. / Mrs.)
- Which one is the correct etiquette ? A: Keep the mobile phone in power. B: Mute or turn off the mobile phone before the interview. C: If somebody calls you during the interview, you have to pick up the phone. D: You can play with your mobile phone in the interview.
- You have a meeting with a client but are expecting a call. You should: A: make sure your cell phone is charged up and turned on B: set your cell phone ring volume to high to ensure you hear any calls C: turn your cell phone off D: tell your client you are expecting a phone call
- Which one is NOT a polite behavior while taking phone calls? A: Answer the phone with an off-color joke. B: Simply say “Hello!” and wait for the caller’s reply. C: Always answer the phone warmly and with enthusiasm. D: If possible, answer your home phone before the fourth ring.
- Why should you generally not answer your business phone on the first ring? A: It's rude. B: You don't look busy enough. C: You should let the phone ring through to your voice mail so you can talk at a time of your choosing. D: It can catch the caller off-guard.