give important information, a person speaking on the phone should
___________.
A: keep a pleasant manner
B: use familiar words
C: lower the voice
D: speak louder
举一反三
- How to perform on the phone? A: Our voice should be pleasant and clear. B: Be prepared always. C: Make clear who will be the person you talk to. D: Responding while listening.
- The words a person can use in speaking and writing form his active vocabulary.
- Communication based on a person’s voice and body, rather than on the use of words, is called ____ communication.
- An person must do important checks. A: An approved<br/>person must do the important checks. B: A qualified<br/>person must do the important checks. C: A trained<br/>person must do the important checks.
- When making a self-introduction, which behavior of the following is not proper? ( ) A: Speak in an arrogant voice and don’t exaggerate oneself B: Speak with a smile or other expressions on face when making the self-introduction C: Speak sincerely about one’s information D: Speak in a low voice and lower head
内容
- 0
Which of the following illustrates the use of information systems to<br/>strengthen customer and supplier intimacy?() A: A hot tub dealer's use of information systems to determine which<br/>models and options its customers are most likely to buy<br/> B: A shoe manufacturer's use of information systems in selling custom,<br/>made-to-order shoes directly to customers<br/> C: A PC manufacturer's use of information systems to facilitate direct<br/>access from suppliers to production schedules<br/> D: A grocery store chain's use of information systems to produce<br/>products and services at a lower price than competitors
- 1
Which<br/>of the following statements about qualities of good information is<br/>false?() A: It should be relevant for its purposes B: It should be communicated to the right person C: It should be completely accurate D: It should be timely
- 2
In listening to a person, the important thing is ________ . A: to notice his tone, his posture, and the look in his eyes B: to listen to how he pronounces his words C: to check his words against his manner, his tone of voice, and his posture D: not to believe what he says
- 3
Telephone etiquette includes:. A: Using a lower pitch when speaking and matching your speaking rate to the caller's. B: Answering the phone within rings and speaking very slowly. C: Speaking louder if the caller has poor English skills. D: Comfortable posture like slumping in your chair
- 4
Before the ambulance arrives, you can _____.<br/>A. <br/>give the person food or drink in order to supply energy A: give the person food or drink in order to supply energy B: cover the person to keep him or her warm C: move the person to a clean place D: perform the medical procedure you think necessary