(Greetingsoutsidethehotelgate)(酒店大门外的问候)Bella:Goodmorning,Mr.Smith.Welcometoourhotel.早上好,史密斯先生。欢迎来到我们的酒店。Mr.Smith:Goodmorning.早上好。Bella:MynameisBella.Iamthe1It’ssonicetomeetyou.我叫Bella。我是宾客关系主任。很高兴见到您。Mr.Smith:Nicetomeetyou,too.很高兴见到你。Bella:Iwouldliketo2thatyouhave3isthatcorrect?我想确认一下,您有两件行李,对吗?Mr.Smith:Yes,that’sright.是的,没错。Bella:Perfect.Letmetakeyouuptothe4whereyoucancheckin.很好。我现在带您到行政酒廊办理入住。Mr.Smith:Allright,thanks.好的,谢谢。(Smalltalkintheelevator)(在电梯里闲聊)Bella:5Mr.Smith?史密斯先生,你的航班顺利吗?Mr.Smith:Itwasfine,butI’mabitjet-lagged.IthinkI’llneedtotakeanapshortly.没问题,但我还是有点时差反应。我想我一会需要小憩一下Bella:Oh,I’msorry,Mr.Smith.Jetlagisalwaysdifficult.6tryingamassageatourQuanSpa?Thereareplentyoftreatmentsthatcanhelpyourelaxawaythatjetlag.哦,对不起,史密斯先生。时差总是让人很难受的。你要不要感受一下我们“泉·水疗中心”?我们有很多按摩和理疗的方式,可以帮助您消除时差反应,身心得到放松。Mr.Smith:Soundslikeagoodidea.听起来很不错。Bella:7ifyouwouldlike.如果您愿意,我可以帮您预订。Mr.Smith:Iwouldappreciateit.Howabout11:00a.m.?Iwouldliketogetamassageaftercheck-in.那太好了,非常感谢。上午11点怎么样?我想在办理入住手续后去按摩。Bella:Sure.8当然。我很乐意为您效劳。