中国大学MOOC: Direction: Arrange these options to form an anwer to a complaining message. Each option should be used only once. A. I hope you can understand. B. Thank you for choosing our company.C. But we will send you a special gift as compensation and we will enhance the training of our employees to offer better and more comfortable services. D. I’m sorry about your broken luggage and the impolite treatment from our manager on duty. E. I’m afraid that what you can get is just a new bag because we have our regulations and our policy.
举一反三
- Should we change our plan? A: What can I do for you? B: No, he is not in. C: I think we should. D: I'm sorry.
- A:sir, I'm sorry to inform you that your flight is delayed for about 4 hours.however, for the ( ) of our passengers we will take you to a hotel to rest. A: comfortable B: comfort C: comforting
- Which of the following is the most effective close for a letter rejecting a job applicant? A: a. If you have any questions about our decision, don’t hesitate to call. B: b. We hope that despite this rejection you will continue to frequent our establishments. C: c. Again, we are very sorry that we cannot offer you a position at this time. D: d. I wish you the best in your job search. I am sure you will find a matchfor your skills and interests.
- Please feel free to tell us ________ so that we can benefit from your views and experience. A: what you think about our program B: that you think about our program C: if you think about our program D: when you think about our program
- A:I'd like to thank you for my enjoyable stay in the hotel. B:It's been our pleasure to have you with us, Mrs.Smith. Q:What can we conclude from this conversation? ( )