A:sir, I'm sorry to inform you that your flight is delayed for about 4 hours.however, for the ( ) of our passengers we will take you to a hotel to rest.
A: comfortable
B: comfort
C: comforting
A: comfortable
B: comfort
C: comforting
举一反三
- I’m sorry to inform you that we will be delayed for about 30 minutes due to____________.
- How to comfort in case that the passenger complains about the delay? A: We are sorry about that. Thank you for your understanding and cooperation. B: We didn’t expect to delay, either. C: You would be informed if we are going to take off. D: I understand your feeling.
- 中国大学MOOC: Direction: Arrange these options to form an anwer to a complaining message. Each option should be used only once. A. I hope you can understand. B. Thank you for choosing our company.C. But we will send you a special gift as compensation and we will enhance the training of our employees to offer better and more comfortable services. D. I’m sorry about your broken luggage and the impolite treatment from our manager on duty. E. I’m afraid that what you can get is just a new bag because we have our regulations and our policy.
- Match the complaints with a suitable response.Surely it is company policy to call me back and inform me. A: We are sorry but we do still need to make sure that the majority of fare paying passengers are not supporting the minority. B: Yes, I’m sorry. We should have phoned you. C: Yes, you’re right. I’m sorry for the inconvenience, but I can assure you we’ll do everything we can to send it out to you today. D: We are sorry that your own personal experience has been so difficult over the past few weeks.
- —— I’m sorry about the misunderstanding. —— You( )apologize, it wasn’t your fault.