中国大学MOOC: The concept ___________ explains the close relationship between providing quality customer service and achieving impressive profits.
service-profit chain
举一反三
- The concept ___________ explains the close relationship between providing quality customer service and achieving impressive profits. A: "think local, act local" B: "speed-to-market" C: "service-profit chain" D: "external environment analysis"
- Providing quality customer service is a major priory of our company.——→——
- "Achieving superior customer satisfaction by providing the highest quality products to our customers" is an example of a tactical plan.
- There is a close connection between customer satisfaction and customer loyalty.
- The ________ is based on three elements: (1) a customer orientation, (2) a service orientation, and (3) a profit orientation. A: mercantile philosophy B: hierarchy of needs C: relationship approach to marketing D: marketing concept
内容
- 0
中国大学MOOC: Customer Relationship Management is also called one-to-one marketing.
- 1
中国大学MOOC: The _____ for the relationship between the young is believed to be pleasure.
- 2
Customer service calls involve direct interaction between ______.
- 3
中国大学MOOC: Which of the following practices are good performances of customer service?
- 4
Loyalty programs could ______business and strengthen the relationship between the customer and the business.