The concept ___________ explains the close relationship between providing quality customer service and achieving impressive profits.
A: "think local, act local"
B: "speed-to-market"
C: "service-profit chain"
D: "external environment analysis"
A: "think local, act local"
B: "speed-to-market"
C: "service-profit chain"
D: "external environment analysis"
举一反三
- 中国大学MOOC: The concept ___________ explains the close relationship between providing quality customer service and achieving impressive profits.
- Providing quality customer service is a major priory of our company.——→——
- In designing a logistic system, a delicate balance must be maintained between the cost and ( )A.service'quality B.inventory C. market service D. market share A: service'quality B: inventory C: market service D: market share
- If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________. A: formulating its competitive strategies B: formulating its corporate strategies C: conducting an external analysis D: doing an internal analysis
- The ________ is based on three elements: (1) a customer orientation, (2) a service orientation, and (3) a profit orientation. A: mercantile philosophy B: hierarchy of needs C: relationship approach to marketing D: marketing concept