Choose the items often incIuded in a letter of apology
A: explanation of the reason
B: contact information
C: details of the product
D: good wish for the customer
E: apology to the customer
F: solutions for the problems
A: explanation of the reason
B: contact information
C: details of the product
D: good wish for the customer
E: apology to the customer
F: solutions for the problems
A,D,E,F
举一反三
- Choose the items often included in a letter of apology
- In an apology letter, a good apology will communicate three things, they are（ ）. A: Remedy B: Regret C: Responsibility D: Hurt
- What will Bill’s company do if a customer has an allergy after using its product? A: Make an apology to the customer. B: Recall the product from the customer. C: Return the money to the customer. D: /
- in a letter of apology, you should write two main parts, one is the reason, and the other one is the solution.
- Why is customer service important? [br][/br]Because a good customer service helps a company ________________. (10分) A: enhance customer satisfaction B: ing repeat business C: cause customer complaint D: ensure brand loyalty E: contact directly with the customers F: create more job positions
内容
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What are the steps of writing an apology letter?( ) A: Give your apology at the beginning of the letter. B: State the problem and give explanation for what happened. C: Arrange for a future action to make up. D: Apologize again or give thanks for understanding.
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( ) is NOT one of the core components of 4P theory of marketing. A: The product or service that the customer obtains B: How much the customer pays for the product C: How the product is distributed to the customer D: How to communicate with the customer
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What are the steps of writing an apology letter?_
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Write the apology letter as soon as possible.
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7. A good product ___________ is one which satisfies the needs of the customer and makes a product eye-catching in the marketplace.