If you handle the customer’s claim well, your customer is likely to be more loyal than before.
举一反三
- The more loyal your customer is to you, the more your customer base will increase.
- If you cannot handle the customer’s claim well, there will be no harm to the company’s reputation either.
- If you are responding favorably to your customer's claim, the best opening is an apology.
- If you are responding favorably to your customer's claim, the best opening is an apology. A: 正确 B: 错误
- When you try to handle a claim, apologizing doesn’t mean that you are agreeing with the customer and taking the blame. ( )