If you cannot handle the customer’s claim well, there will be no harm to the company’s reputation either.
举一反三
- If you handle the customer’s claim well, your customer is likely to be more loyal than before.
- If you are responding favorably to your customer's claim, the best opening is an apology.
- When you try to handle a claim, apologizing doesn’t mean that you are agreeing with the customer and taking the blame. ( )
- The answer ___ a claim letter is easy if you are agreeing to the customer’s request. A: of B: for C: to D: in
- When you try to handle a claim, apologizing means that you are agreeing with the customer and taking the blame. ( ) A: True B: False