If you are responding favorably to your customer's claim, the best opening is an apology.
举一反三
- If you are responding favorably to your customer's claim, the best opening is an apology. A: 正确 B: 错误
- If you handle the customer’s claim well, your customer is likely to be more loyal than before.
- When responding to a complaint letter, you’d better express your apology in the beginning.
- When responding to a complaint letter, you’d better express your apology in the beginning. A: 正确 B: 错误
- If you cannot handle the customer’s claim well, there will be no harm to the company’s reputation either.