汽车售后维保市场从客户角度可将配件及服务渠道分为（ ）和（ ）两种模式。
A: DIFM（Do It For Me）
B: DIY（Do It Yourself）
C: CS（customer satisfaction)
D: CRM(customer relationship management)
A: DIFM（Do It For Me）
B: DIY（Do It Yourself）
C: CS（customer satisfaction)
D: CRM(customer relationship management)
B
举一反三
- 客户关系管理(Customer Relationship Management,CRM):
- 客户满意(customer satisfaction,CS):
- CRM的英文全称是指Customer Relationship Management。
- The architecture of a Customer Relationship Management system includes operational CRM, analytical CRM and collaborative CRM.
- CRM（Customer Relationship Management）是指（）。 A: 客户关系管理 B: 供应链管理 C: 企业资源计划管理 D: 客户信息管理
内容
- 0
Customer Relationship Management
- 1
Weaker customer loyalty forces companies to adopt customer relationship management systems.
- 2
The aim of customer relationship management is to produce high customer ________. A: integrity B: loyalty C: innovation D: liability
- 3
From Angela’s point of view, customer satisfaction has nothing to do with potential customers.
- 4
Weaker customer loyalty forces companies to adopt customer relationship management systems. A: 正确 B: 错误