客户满意(customer satisfaction,CS):
是指客户将一种产品或服务的可感知效果和其期望值相比较后,所形成的愉悦或失望的感觉状态。
举一反三
- 客户满意（customer satisfaction，CS）是指顾客通过对一件 的可感知效果和他的 相比较后，所形成的愉悦或失望的 。
- 关于CS(Customer satisfaction)的经营意识,下列说法正确的是()
- CS是英文Customer<br/>Satisfaction的缩写,意为“顾客满意”,它是由以下哪些系统组成( )。 A: 理念满意系统 B: 行为满意系统 C: 视听满意系统 D: 产品满意系统 E: 服务满意系统
- <p>客户满意可以从三个维度来衡量，它们是（ ）。Customer satisfaction can be measured in three dimensions, and they are ( ).</p>
- 汽车售后维保市场从客户角度可将配件及服务渠道分为（ ）和（ ）两种模式。 A: DIFM（Do It For Me） B: DIY（Do It Yourself） C: CS（customer satisfaction) D: CRM(customer relationship management)
内容
- 0
There is a close connection between customer satisfaction and customer loyalty.
- 1
CFOs usually take customer satisfaction as priority.
- 2
下列选项中，表示客户满意度超出期望的是()。The following options indicate that customer satisfaction exceeds expectations ().
- 3
The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention
- 4
This type of knowledge can be(help) in building customer satisfaction and loyalty.