Which one is not included in the steps dealing with tourists’ complaint?
举一反三
- Which one is NOT important in dealing with the stress?
- Which one is proper when dealing with the complaints?
- Which one is NOT included in the reviewing tasks?
- Which is not included in the “Do’s principles” when dealing with complaints A: Stop whatever you are doing and face the tourist. B: Listen to the complaints all the way through. C: Be polite and helpful all the time. D: Be aggressive when listening to tourists’ complaints
- Which one is NOT proper according to the rules when dealing with incidents?